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Welcome to Consumer Intelligence's Insight Portal

Consumer Intelligence Is Triple Winner At 2018 Global Business Excellence Awards

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What’s Behind The Deflating Motor Market?

The insurance industry is routinely and cynically bashed for making a profit and accused of not passing on savings to customers.
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Could Flexible Insurance Permanently Change Consumer Shopping Behaviour?

New insight from Consumer Intelligence’s Horizon Scanning practice reveals an increasing trend for flexible policy terms coming from established insurers and Insurtech firms. Leigh Calton, Senior Consultant at Consumer Intelligence, explores the drivers behind the upturn, the future of the annual fixed term insurance policy and the potential impact on shopping behaviour.
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Insurance Pricing As The Dominant Factor In Retention

It’s appropriate to ask the question, what factors influence a customer’s decision to switch or renew? Price is a significant factor but is it just the actual price being charged or the differential between the previous year’s premium and the renewal premium?

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