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Banks, You Are Annoying Your Customers. Stop It!
21-Sep-2017

Never underestimate the power of low-level irritation. In the coming year, bank customers are going to have to put up with a lot, as banks deal with the requirements placed on them by two new directives; MIFID II and the General Data Protection Regulation (GDPR).

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What Travel Cash Providers Can Learn From The Boom In Prepaid Cards For Kids
21-Sep-2017

Loading foreign money onto prepaid cards in order to take it travelling is only a small part of the foreign exchange market.
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Why Customers Aren’t Switching Their Car Insurance
21-Sep-2017



In April, the FCA rolled out measures forcing insurers to notify customers of last year’s premium at the point of renewal, and also encourage them to shop around.

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Should Attracting Customers Directly Be Part Of Your Acquisition Strategy?
14-Sep-2017



What are the key differences between those who buy their insurance using price comparison websites (PCWs) and those who buy direct? Is there tangible value in targeting consumers more likely to do one or the other?

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