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Welcome to Consumer Intelligence's Insight Portal

Trust Me: How To Be A Winning Brand In 2018

Each year we survey over 24,000 purchasers of insurance to find out not only what their experience was like, but what they specifically think about the brands from whom they buy. 
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The Future Of General Insurance – Who’s Behind The Wheel?

Last week I attended the Future of General Insurance Conference in London. 
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The Renewal Disclosure Surprise Insurers Need To Know

Seven months after the FCA introduced new measures to improve consumer engagement at time of renewal, we are seeing tentative signs of positive impact — albeit from an unexpected source.
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14 Years Later – What’s Changed?

November 5th marked the 14th birthday of Consumer Intelligence. During this time we have seen the death of yellow pages as the primary directory for insurance, and the emergence of first Google, then price comparison websites.

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